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Generating statistics reports

CSE can automatically generate statistics reports . These reports are saved in the same directoy as the log files, usually C:\Program Files\Cloudmark\Cloudmark Server Edition\log.

There are three report types that each produce a comma-delimited (.csv) file and several graphical (.jpg) files:

  • monthly report



  • daily report of the previous 30 days



  • daily report of the previous 24 hours



In the filename formats shown above, “XXXX” is the graphical report type. The complete list of graphical report types is shown in the table below:

Table 1 Graphical reports




The accuracy graph depicts the percentage of email abuse that was detected automatically by CSE. All other abuse was detected through user feedback.


This graph displays the number of messages that were blocked by users.


This is the one-month equivalent of the five-day graph displayed in the Administration Console. It includes the number of messages checked, automatically caught, and blocked or unblocked by users.


The unblock rate is the percentage of “false positives”, that is, automatically-filtered spam and phishing messages which were later reported by users as legitimate. A high unblock rate indicates a problem; contact Cloudmark if this occurs.


This graph provides a simple count of the number of false positives reported by users.

Report generation is not enabled by default. To generate reports, follow the instructions below.

How to generate statistics reports

  1. Open the Server Configuration window.
  2. Click the Reports tab.
  3. Select one or more report types to enable.

    Optionally, you can enable or disable graphical reporting.

  4. Click OK.

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