Levels of Support

Cloudmark is committed to providing the highest levels of support for all of its products and services to ensure customer satisfaction.

Premium Support

Twenty-four hour support for Cloudmark Server Edition, Authority, and Cloudmark Immunity.

Contact Sales for more Information

Basic Support

• Free email support during standard business hours: Monday through Friday, 9AM to 5PM (PST).
• Rapid response to all email requests—our goal is to respond within one business day.
• Free software upgrades.
• Access to online support resources including Knowledgebase articles and FAQs for all products.