CSE fails to connect to Exchange on Windows Server 2008

The CSE Administration Console reports Local Machine (Errors), and the troubleshooting log reports the following:

ERROR: Failed to configure msg service [MAPI_E_NETWORK_ERROR]
ERROR: Failed to create mapi profile
CRITICAL: server: failed to initialize exchange manager
CRITICAL: failed to initialize - will retry again in 30 seconds
INFO: shutting down config thread
NOTICE: shutting down exchange manager
INFO: shutting down public store notifications
INFO: shutting down private store notifications
INFO: waiting for sinks to be released
ERROR: Failed to remove MAPI profile [MAPI_E_NOT_FOUND]

By default, Windows Server 2008 resolves an IPv6 address for the localhost even if you have unchecked the IPv6 option in 2008 server. Consequently, when CSE attempts to connect to Exchange, it receives an IPv6 address, which MAPI does not support. CSE then cannot form a MAPI connection to Exchange.

There are two ways to resolve this issue:

• Set the Exchange Server name in CSE to the internal IPv4 address of the Server:
  1. In the CSE MMC, right-click on Local Machine.
  2. Select Server Configuration.
  3. Click the Connection tab.
  4. Change the Exchange Server name to the internal IPv4 address for the server.
  5. Click Apply.
  6. Restart CSE.
• Make the following changes in the system32\drivers\etc\hosts file:
  1. Comment out the line ":::1 localhost"
  2. Add the following two lines:

        <IPv4 address>    <hostname of the computer>
        <IPv4 address>    <FQDN of the computer>
     

  3. Restart CSE.

Dernière modification : 06/12/10

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