Cloudmark Server Edition Online Help
The Cloudmark Global Threat Network consists of over a million email users, all sending feedback to Cloudmark about which messages are spam or phishing and which ones are legitimate. This information helps everyone in the network.
When a user drags a message out of the Inbox and into the Spam folder, Cloudmark compares this feedback with feedback from other users. If other users in the network also consider the message to be spam or fraud, then similar messages are automatically blocked in the future, for all users in the network.
Likewise, if a user drags a message out of the Spam folder, Cloudmark compares this feedback with that of other users. If they agree, the message is unblocked throughout the Cloudmark network.
With so many users providing feedback, spam messages generally do not appear in your end users' Inbox folders. Instead, CSE diverts them to the spam folder. CSE automatically creates a spam folder in each user's mailbox.
The User's Quick Reference Guide includes instructions for users who want to participate in the Cloudmark Global Threat Network. Distribute this guide to your users to educate them about spam and how to use the spam folder.