Last Updated October 27, 2016
By submitting Personal Information through our Site or Products, you agree to the terms of this Policy and you expressly consent to the collection, use and disclosure of your Personal Information in accordance with this Policy. In addition, you expressly consent to the export, processing, and transfer of your Personal Information to the United States.
Cloudmark is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. Cloudmark participates in the EU-U.S. Privacy Shield Framework under the U.S. Department of Commerce regarding the collection, use, and retention of Personal Information transferred from the European Union to the United States. To learn more, please visit https://www.privacyshield.gov/. Cloudmark also participates in the U.S.-Swiss Safe Harbor Framework and its principles.
Questions regarding this Policy should be directed to the Cloudmark site coordinator by emailing firstname.lastname@example.org or writing to us at the following address:
128 King Street
San Francisco, CA 94107
Attn: Legal Department
If you feel that Cloudmark has not complied with this Policy please submit a report to email@example.com.
We have also registered with JAMS International as our independent recourse mechanism to respond to any unresolved complaints regarding our compliance with Privacy Shield. If we do not resolve your complaint, you may submit your complaint to JAMS International free of charge at https://www.jamsadr.com/eu-us-privacy-shield. Binding arbitration will also be made available to you in order to address any additional unresolved complaints.
Cloudmark will only share your Personal Information with others in ways that are described in this Policy, as required by law, or in the good-faith belief that such action is necessary in order to conform to applicable laws or regulations or cooperate with law enforcement agencies.
An online Cloudmark account is required to purchase certain Products. When you create a Cloudmark account, you may provide certain Personal Information. “Personal Information” as used in this Policy means any information that allows someone to identify you, such as your name, address, or email address, in addition to any other non-public information that is linked with any of the foregoing. We collect the following Personal Information when you create and edit your Cloudmark account:
Cloudmark may also collect and store your Internet (IP) address and the URL of the website that sent you to our registration page. This information may be used with regard to such purchase, including the provision of Products and support to you, and for analytics purposes, such as to determine the most popular sources of traffic to our Site.
We may collect some or all of the following Personal Information when you license our Products (depending on the specific Product being licensed):
This information is used to help Cloudmark determine whether a message, URL and/or IP address is legitimate or otherwise contains viruses, phishing attempts or other malicious or unwanted/unsolicited content. Personal Information is not shared publicly, but non-Personal Information may be shared on an aggregated basis with other Cloudmark customers, as further described in our license agreement with you.
If you request a reset of the reputation of an IP on the CSI IP Reputation Remediation Portal, then Cloudmark requires that you provide the following information:
This information is used to help Cloudmark determine the legitimacy of your request for the reputation of the IP to be reset. This information is not shared publicly, but may be shared with Cloudmark customers and trusted Cloudmark partners when it pertains to the reputation of the IP address that you have requested to be reset. No Personal Information collected on this portal will be sold or rented to any organization.
In order to prevent the malicious use of the CSI Remediation Service, Cloudmark may record your Internet (IP) address that connects to our web server, and information about your site usage, including browser details. These details will not be shared with any other organization.
The Cloudmark Community Forum permits users of our Products to seek help with questions regarding our Products. You may voluntarily login and provide your name, email address and other Personal Information. This information is not private and is available to all people who visit the forum. As with all public forums, Cloudmark community members should carefully consider Personal Information that is disclosed.
The Sales Inquiry Form allows anyone to submit a request for information from the Cloudmark sales team. Request Help is used to submit requests for technical support for Cloudmark solutions with the exception of Cloudmark DesktopOne. The completion of a registration form may also be required to access certain content on our Site. Through these forms, Cloudmark collects Personal Information such as name, email and phone number. This information will be used to follow up with you. We will contact you regarding our Products and subsequent contacts will be based upon the outcome of the initial contact. No Personal Information collected in these forms will be sold or rented to any organization.
In addition to the uses identified elsewhere in this Policy, we may use your Personal Information to:
As described in the Privacy Shield Principles, Cloudmark is accountable for Personal Information received under Privacy Shield that it receives and subsequently transfers to third parties. If third parties that process Personal Information received under Privacy Shield on our behalf do so in a manner that does not comply with the Privacy Shield Principles, we are accountable, unless we prove that we are not responsible for the event giving rise to the damage.
Cloudmark does not require that you accept cookies, however, some functionality on our Site, our product purchase check-out process, and Products may be disabled if you decline to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.
The Site logs IP addresses and browser types for systems administration purposes. These logs will be analyzed to improve the value of the materials available on the Site and Products. The Site may associate your IP address with Personal Information that you supply us in the act of filling out a registration form.
We do not currently respond to “Do Not Track” signals from web browsers.
We use email links located on the "Contact" page and other areas of the Site to allow you to contact us directly with any questions or comments you may have. We read every message sent and try to reply promptly to each request. This information is used to respond directly to your questions or comments. We may file your comments to improve the Site and Products, or review and discard the information.
Protecting your privacy and Personal Information is a top priority at Cloudmark. We have taken careful measures to prevent the loss, misuse, and alteration of your Personal Information. Cloudmark maintains the following controls to protect the security of information you provide us, including credit card and billing details collected during the purchase process:
When you enter sensitive information (such as login credentials) we encrypt the transmission of that information using secure socket layer technology (SSL) with a minimum of 128-bit encryption. We support up to 256-bit encryption if a user's browser requests it. In addition, customer usernames and passwords are stored in an encrypted fashion, and passwords must adhere to a minimum password complexity policy.
We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive it. Customer data is stored on protected networks that are separate from the systems that present the data, and all systems are protected by industry standard firewalls and routers with strict access policies. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site or Products, you can contact firstname.lastname@example.org.
We customarily release alpha and beta versions of our Products, which are further refined before the release of the final "Gold" version. Because these Products are still in a test phase, we may not always catch an unintended privacy issue, despite our efforts to do so. As such, we welcome feedback on any privacy concerns you may have, and on how to improve our Products generally, in all stages of release. Cloudmark does not guarantee error-free performance under this Policy. We will use reasonable efforts to comply with this Policy and will take prompt corrective action when we learn of any failure to comply with our Policy. Cloudmark shall not be liable for any incidental, consequential or punitive damages relating to this Policy.
Cloudmark may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Cloudmark; (b) protect and defend the rights or property of Cloudmark and its Products, or (c) act in urgent circumstances to protect the personal safety of users of our Products or the public at large. This Policy shall be governed by the laws of the United States.
Cloudmark contracts with one or more third parties to assist us in managing our Site and/or providing the Products. Third party service providers are contractually prohibited from using the information received from Cloudmark for any purpose other than those authorized by Cloudmark.
As Cloudmark continues to develop its business, we might sell or buy technology, subsidiaries, or business units. In such transactions, your Personal Information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Policy (unless, the customer consents otherwise). Also, in the event that Cloudmark, or substantially all of its assets are acquired, Personal Information will be one of the transferred assets.
If your Personal Information changes, you may update it, or if you no longer desire our service, you may delete or deactivate it, by emailing us at email@example.com or by contacting us by postal mail at the contact information listed above. We will respond to your request to access within thirty (30) days.
We do not intentionally gather Personal Information from visitors of our Site who are under the age of 13. If a child under 13 submits Personal Information to Cloudmark on our Site and we learn that the Personal Information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Information from a child under 13, please contact us at firstname.lastname@example.org.
Cloudmark may revise this Policy from time to time by posting a new version on our Site. Revised versions of this Policy are effective immediately upon posting. Accordingly, users of the Site or Products should read any Cloudmark announcements they receive and regularly visit the Site to review the posted Policy.