Internet Service Providers
Messaging abuse threatens subscriber satisfaction and loyalty. According to the Gartner Group, excessive spam is a key reason why subscribers discontinue their email service. And most subscribers believe that their ISP should be responsible for fixing spam problems.
Messaging abuse also contributes to increased operational and capital costs when service providers struggle with more customer support calls, and existing infrastructure is burdened by large quantities of unwanted messages.
Cloudmark addresses these issues by virtually eliminating all forms of inbound messaging abuse – spam, phishing and viruses – before they impact email infrastructure and subscriber inboxes.
| Service Provider Issues and Impact | Cloudmark Benefits |
|---|---|
| Up to 96% of all email traffic is spam, and over 50% of stored messages are spam. MTAs and message stores are becoming overloaded, thus driving the need for more hardware. | Cloudmark filters 98%+ of spam and keeps message stores clean. Message infrastructure only supports legitimate traffic. |
| Growing abuse deepens customer dissatisfaction. Frustration on the part of users leads to increased customer service calls and customer churn. | Cloudmark increases customer satisfaction by ensuring subscribers receive all valid emails without delay while being protected from insidious threats such as phishing and viruses. In addition, the Cloudmark Network Feedback System empowers subscribers to report and stop messaging abuse. |
| New classes of viruses and worms defy traditional anti-virus systems. Fast growing, polymorphic attacks are difficult to identify and stop, causing extensive damage to subscriber machines and service provider networks. | Cloudmark Authority Anti-Virus stops attacks within minutes of their appearance within the Cloudmark Global Threat Network. Cloudmark technology is resistant to viral mutations and does not require manual identification, analysis and software distribution. |
| Traditional methods of combating abuse are processing intensive. Processing of rule-based or heuristics-based spam and anti-virus definitions creates a drag on CPU. | Cloudmark Authority uses lightweight fingerprinting algorithms, decreasing CPU utilization by up to 90% compared to competitive solutions. |
| Legacy architectures scale poorly. Rules and heuristics updates can degrade performance in unpredictable ways, causing system to become unstable and increasing CPU requirements. | Cloudmark enables service providers to reliably predict system requirements. Since updates are only additions to the in-memory cache of fingerprints, updates do not impact message processing and performance remains high over time. |
Cloudmark provides comprehensive messaging security on a single platform, Cloudmark Authority. In addition, Cloudmark offers value-added features and services for added protection, improved infrastructure efficiency and subscriber "stickiness." Cloudmark solutions are ready to be deployed on any major MTA as well as the open source SpamAssassin platform.
Cloudmark Authority
Cloudmark's core messaging security platform offers comprehensive inbound and outbound protection against all forms of messaging abuse.
Cloudmark Gateway
Cloudmark Gateway is an edge MTA combined with Cloudmark Authority to provide high performance protection at the edge.
Cloudmark Subscriber Solutions
Cloudmark Subscriber Solutions further improve infrastructure efficiency and strengthen customer retention.
- Cloudmark Network Feedback System
- Webmail User Statistics
- Cloudmark Desktop
Cloudmark Data Services
Cloudmark Data Services leverage proprietary Cloudmark data for added security and insight into abuse origination.
- Cloudmark Phishing URL Feed
- Zombie Identification/IP-based services
To learn more about Cloudmark, email us at sales@cloudmark.com