Some users no longer receive filtering

If some users for whom spam filtering is enabled are not receiving filtering, this may be cause by corruption in the spam folder that CSE created. Confirm the problem as follows before attempting to resolve it:

How to confirm that the spam folder is corrupted

1. Open the CSE Administration Console.
2. Right-click Local Machine to open the pop-up menu.
3. Select Server Configuration.
4. In the General tab, make sure that the troubleshooting log is enabled.

   If it is not already enabled, do the following:

   1. Click the checkbox next to "Enable troubleshooting log".
   2. Click Apply.
   3. Close the Server Configuration window.
   4. Right-click Local Machine to open the pop-up menu.
   5. Select Stop.
   6. After CSE has stopped, right-click Local Machine and select Start.
   7. Allow CSE to run for 10 to 20 minutes.
   8. Navigate to the following folder:

      Program Files\Cloudmark\Cloudmark Server Edition\Log

   9. Open the Cloudmark.log file.
   10. Search for the following error:

       MAPI_W_PARTIAL_COMPLETION

   1. If this error is present, then at least one end user's spam folder is corrupted. To resolve this problem, delete the spam folder in the end user's instance of Outlook. CSE will automatically create a new one the next time a spam message is detected.
   2. If this error is not present, then no spam folders are corrupted.

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   最新の変更：10/12/06

   キーワード no filtering   spam filtering  

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