• Anti-spam
• Anti-phishing
• Anti-virus
• SpamAssassin
• Cloudmark Network Feedback
• Requirements
• Support

Cloudmark Network Feedback System™ (CNFS)

Advanced Reporting and Automated User Feedback

Cloudmark Network Feedback System provides service providers with superior visibility into filtering performance, as well as customer feedback with detailed daily, weekly and monthly statistical reporting. This system provides operations and management with a clear picture of subscriber issues, abuse trends and the overall effectiveness of the Cloudmark solution. In addition, feedback submitted to the CNFS is automatically analyzed and used to further fine tune overall system accuracy.

View CNFS reporting interface and obtain a trial account

Accuracy Dashboard

• Message filtered rate for past 30 days
• Spam filtering accuracy rate over the past 30 days
• False positive rate over the past 30 days
• Graph of missed spam messages reported by users for the past 30 days
• Graph of false positives reported by users for the past 30 days

Detailed User Summaries

• User account name / email address
• Number of messages reported as missed spam
• Number of messages reported as false positives
• User trust rating
• Number of messages that were reported in a correct versus invalid format
• Ability to search on data by time range or portion of email address
• Ability to setup email subscriptions to any report

Customized Webmail User Statistics

Cloudmark offers a variety of end user statistics that can be integrated into any Webmail user interface. Providing value-added information to subscribers helps to differentiate against competitive offerings and increases "stickiness" to services.

The Cloudmark Web-based reporting tool provides useful statistics for both the service provider and the subscriber.