Cloudmark Privacy Policy

Cloudmark highly values our customer relationships and we want to make sure that you understand the details of how our products and services utilize the information you provide to us. Cloudmark has created this privacy policy ("Policy") in order to disclose our information gathering and dissemination practices for this website,

Cloudmark complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland.

  • The personally identifiable information ("PII") that is collected from you through the Service;
  • The organization collecting PII;
  • How PII is used;
  • With whom PII may be shared;
  • The choices available to you regarding the collection, use and distribution of PII;
  • The kind of security procedures that are in place to protect the loss, misuse, or alteration of PII under Cloudmark's control; and
  • How you can access and correct any inaccuracies in PII collected about you.

Questions regarding this Policy should be directed to the Cloudmark site coordinator by emailing or writing to us at the following address:

128 King Street
2nd Floor
San Francisco, CA 94107
Attn: Legal Department

If you feel that Cloudmark has not complied with this Policy please submit a report to

Cloudmark Privacy Statement

Cloudmark will only share your PII with others in ways that are described in this Policy, as required by law, or in the good-faith belief that such action is necessary in order to conform to applicable laws or regulations or cooperate with law enforcement agencies.

What Information is Collected and How is it Used?

Purchasing of Subscriptions:

An online Cloudmark account is required to purchase some Cloudmark services. Information that you provide when creating and editing Cloudmark accounts includes:

  • Name and email address
  • Location information - including zip code, postal code, and country
  • Purchase and credit card billing information

Cloudmark may also collect and store your Internet (IP) address and the URL of the website that sent you to our registration page.

CSI IP Reputation Remediation Portal

If you request a reset of the reputation of an IP on the CSI IP Reputation Remediation Portal, then Cloudmark requires that you provide the following information:

  • Name, title, company name, email address, contact phone number
  • IP address for which you are requesting the reputation be reset, and the domain name that IP represents
  • Exact SMTP 5xx error string received

This information is used to help Cloudmark determine the legitimacy of your request for the reputation of the IP to be reset. This information is not shared publicly, but may be shared with Cloudmark customers and trusted Cloudmark partners when it pertains to the reputation of the IP address that you have requested to be reset. No personally identifiable information collected on this portal will be sold or rented to any organization.

In order to prevent the malicious use of the CSI Remediation Service, Cloudmark may record your Internet (IP) address that connects to our web server, and information about your site usage, including browser details. These details will not be shared with any other organization.

Cloudmark Community Forum

The Cloudmark Community Forum permits Cloudmark product users to seek help with questions regarding their product. You may voluntarily login and provide your name, email address and other PII. This information is not private and is available to all people who visit the forum. As with all public forums, Cloudmark community members should carefully consider personal information that is disclosed.

Sales Inquiry Form and Request Help Form

The Sales Inquiry Form allows anyone to submit a request for information from the Cloudmark sales team. Request Help is used to submit requests for technical support for Cloudmark solutions with the exception of Cloudmark DesktopOne. Through these forms, Cloudmark collects personal information such as name, email and phone number. This information will be used to follow up with you on your request. We will contact you once regarding our products and subsequent contacts will be based upon the outcome of the initial contact. No personally identifiable information collected in these forms will be sold or rented to any organization.

Website Cookies and Website Logs

The Cloudmark Community Forum and the Cloudmark website use cookies to recognize returning members making the forum and site easier to navigate. The Cloudmark website logs IP addresses and browser types for systems administration purposes. These logs will be analyzed to improve the value of the materials available on the website. A user's session will be tracked, but the user will be anonymous. The Cloudmark Community Forum and the Cloudmark website do not link IP addresses to any personally identifiable information.

Cloudmark also works with third parties to serve ads on the Cloudmark website and to serve ads on sites owned or operated by other companies. Cloudmark and our partners use cookies and pixel tags in order to anonymously identify your browser as you navigate on the Internet and to present you with information and advertising based on your apparent interests. Some ad companies, such as ad networks, may combine anonymous information obtained in connection with activity on the Cloudmark website with information obtained from other sources and/or sites.

You can opt out of a third party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page. The Cloudmark Community Forum, Cloudmark website and Cloudmark remarketing do not link IP addresses to any personally identifiable information.

About Cloudmark

We use email links located on the "Contact" page and other areas of the site to allow you to contact us directly with any questions or comments you may have. We read every message sent and try to reply promptly to each request. This information is used to respond directly to your questions or comments. We may file your comments to improve the site and program, or review and discard the information. Your personal information is only shared with third parties with your explicit permission.

Security of Personal and Payment Information

Cloudmark maintains the following controls to protect the security of information you provide us, including credit card and billing details collected during the purchase process:

  • Use of secure connections using the standard secure socket layer technology to safeguard information when transmitted from your Web browser to Cloudmark
  • Security controls to restrict access to databases housing personally identifying information
  • Use of encryption for sensitive personal information, such as credit card numbers and user names
  • Restricting employees with access to databases containing personal information

Use of Cookies

Like other major websites, we use cookies to provide you with a tailored experience in visiting our websites and using our products. We also use cookies to understand traffic patterns on Cloudmark websites. We treat any PII that may be contained in cookies with the same level of confidentiality as any other information you provide to us.

Cloudmark does not require that you accept cookies, however, some functionality on our websites, our product purchase check-out process, and products and services may be disabled if you decline to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.

No Error Free Performance

We customarily release alpha and beta versions of our products, which are further refined before the release of the final "Gold" version. Because these products are still in a test phase, we may not always catch an unintended privacy issue, despite our efforts to do so. As such, we welcome feedback on any privacy concerns you may have, and on how to improve our products generally, in all stages of release. Cloudmark does not guarantee error-free performance under this privacy policy. We will use reasonable efforts to comply with this privacy policy and will take prompt corrective action when we learn of any failure to comply with our privacy policy. Cloudmark shall not be liable for any incidental, consequential or punitive damages relating to this privacy policy. Cloudmark may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Cloudmark; (b) protect and defend the rights or property of Cloudmark and its products, or (c) act in urgent circumstances to protect the personal safety of users of Cloudmark products or the public at large. This Privacy Policy shall be governed by the laws of the United States.

Third Party Service Providers

Cloudmark contracts with a third party to assist us in managing certain functions on our website, such as sending out our newsletters. Cloudmark provides third party service providers with only the information necessary to provide the Service (i.e. only email addresses are provided to the party sending the newsletter on Cloudmark's behalf). Third party service providers are contractually prohibited from using the information received from Cloudmark for any purpose other than those authorized by Cloudmark.


Protecting your privacy and your information is a top priority at Cloudmark. We have taken careful measures to prevent the loss, misuse, and alteration of your PII. Once we receive your information that was entered into our website, it is stored behind a firewall. All Cloudmark employees are aware of our privacy and security policies. Your information is only accessible to those employees who need it in order to perform their jobs.

Business Transfers

As Cloudmark continues to develop its business, we might sell or buy technology, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, the customer consents otherwise). Also, in the unlikely event that Cloudmark, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

Notification of Changes

Cloudmark may revise this Policy from time to time by posting a new version here on our website. Revised versions of this Policy are effective immediately upon posting. Accordingly, users of the Service should read any Cloudmark announcements they receive and regularly visit the Cloudmark website to review the posted Policy.

Privacy Policy Compliance

Cloudmark has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Cloudmark’s certification, please visit

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