Support

Cloudmark Server Edition

Spam is not being filtered before email is sent to Blackberry devices

This article applies to installations that include a Blackberry Enterprise Server (BES) or Blackberry Professional Software (BPS).

If users are receiving spam and phishing on their Blackberry devices, configure the Blackberry server to wait 45 seconds before forwarding messages to Blackberry devices. This provides time for CSE to complete its filtering.

NOTE: If you are running BES Server 4.1 SP2, then you must upgrade to Service Pack 3, available at http://www.blackberry.com/.

Select the procedure for your version:

Instructions for version 4.0 and above:

  1. On the BES Server, run REGEDIT.
  2. Expand the following path: HKEY_LOCAL_MACHINE > SOFTWARE > Research In Motion > BlackBerry Enterprise Server > Agents

    For 64-bit the path is HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Research In Motion\BlackBerry Enterprise Server\Agents

  3. Find the DWORD value "ProcessMailDelay".

    If this value is not found, create it.

  4. Set the value of "ProcessMailDelay" to your preferred value for the delay (for example, 45 seconds).
  5. Save the new value.
  6. Restart the BES service

How to configure the mail delay for versions older than 4.0:

  1. On the BES Server, run REGEDIT.
  2. Expand the following path: HKEY_LOCAL_MACHINE > SOFTWARE > Research In Motion > BlackBerry Enterprise Server > Servers > ServerName
  3. Find the DWORD value "ProcessMailDelay".

    If this value is not found, create it.

  4. Set the value of "ProcessMailDelay" to your preferred value for the delay (for example, 45 seconds).
  5. Save the new value.
  6. Restart the BES service

Last modified: 12/22/10

Keywords: Blackberry   BES   RIM  

back to top