Cloudmark Desktop Support

Cloudmark Desktop Knowledgebase

Install
How do I install Cloudmark Desktop for Mozilla Thunderbird for Mac OS X?
How do I install Cloudmark Desktop?
How do I uninstall Cloudmark Desktop?
When I install Cloudmark Desktop, I see an error about a "Windows installer package"
When I install Cloudmark Desktop, I see a "Failed to initialize" error.
I installed Cloudmark Desktop, and now I can't download email.
When I install Cloudmark Desktop, I see "Error 2738"
How to completely remove Cloudmark Desktop and reinstall
Updates
When I check for updates, I see a "Could not download" error.
When I check for updates, I see "Error 13004"
When I check for updates, the command fails.
When I check for updates, I see "Error 13003".
How do I disable the InstallShield Update Manager?
When I check for updates, I always get "Your software is currently up to date."
I upgraded to the latest version and now Cloudmark Desktop isn't working.
Subscriptions and Payment
I already have a subscription. How do I download and activate Cloudmark Desktop?
How do I use my subscription on multiple computers?
How do I change my billing information?
How do I reinstall or transfer my subscription to another computer?
How do I cancel my subscription?
I forgot my login or password.
How do I change my email address?
How do I change my password?
My free trial is over. How do I subscribe?
My subscription has ended. How do I resubscribe?
How do I activate Cloudmark Desktop with an activation code?
How do I view the details of my subscription?
I'm a business. How do I purchase subscriptions in bulk at a discount?
I purchased a subscription, but I don't have my activation code.
How do I convert my monthly subscription to an annual one?
How do I use Cloudmark Desktop on more than one profile on the same computer?
How do I earn free months for my subscription?
How do I seek a refund?
How do I switch between Microsoft Outlook, Outlook Express, Mozilla Thunderbird, and Windows Mail?
I have a subscription, but Cloudmark Desktop warns me that my trial period is expiring.
I entered my activation code, but I'm still being asked for it.
When I try to access My Cloudmark account, nothing happens or the window is blank.
I am continually asked whether I want to transfer my subscription to this computer.
I use Thunderbrowse and I can't change my Cloudmark Desktop password.
Blocking Spam and Phishing
Cloudmark Desktop is not automatically filtering my email.
Why am I receiving so much spam in my Inbox?
I have too many misclassified messages. How do I help support to troubleshoot this problem?
How do I check for spam and phishing messages already in my Inbox?
I clicked the Block button, but the message wasn't moved to my spam folder.
Newsletters or other legitimate messages are being moved to the spam folder.
Newsletters or other legitimate messages are being moved to my Junk E-Mail folder.
I configured Cloudmark Desktop to move spam to my spam folder, but it's being moved to my Deleted Items folder instead.
Whitelisting an intra-office domain name in an Exchange environment doesn't work.
The spam folder is missing.
I'm running AVG and all of my messages are going to the Spam folder.
Cloudmark Desktop takes too long to move spam to the spam folder.
The spam folder was not automatically created.
Toolbar Issues
The toolbar doesn't appear.
The toolbar is frozen.
My Cloudmark Desktop toolbar buttons are grayed out. How do I enable them again?
How do I customize the Cloudmark Desktop toolbar?
General
Outlook Express no longer prompts me for a password when I change identities.
I minimized Cloudmark Desktop and now I can't restore it.
Spam messages stay in my POP Inbox if my Spam folder is in my IMAP account.
How do I find my version number?
How can I tell which email client I'm using?
How do I empty my spam folder?
When Windows starts up, I see an "Unable to launch Cloudmark Desktop" error
I'm in Offline Mode with Exchange, and messages aren't being removed from my Inbox.
I'm behind a firewall. How do I configure Cloudmark Desktop?
I can't connect to the Cloudmark Service.
I see a warning about leaving messages on the server.
Messages tagged with "Scanned by Cloudmark Desktop" are stuck in my inbox.
I still hear the "new email" bell or see the "new mail" icon.
Cloudmark Desktop failed to load a list of folders to scan.
Cloudmark Desktop for Thunderbird hangs when configured to use a proxy.
When I click Statistics or My Rating, I see "Request failed."
How do I purge deleted messages from an IMAP account?
FAQ
FAQ: What is spam? Should I block this newsletter I don't want anymore?
FAQ: What is phishing?
FAQ: What are email-borne viruses?
FAQ: How does Cloudmark Desktop know what is spam?
FAQ: What email clients and Windows versions does Cloudmark Desktop support?
FAQ: Can I use Cloudmark Desktop with Windows 98 or Windows NT?
FAQ: How long is Cloudmark Desktop's free trial period?
FAQ: What's the difference between trial mode and subscribed mode?
FAQ: How much does a subscription cost?
FAQ: What are my payment options?
FAQ: Does Cloudmark offer bulk or volume discounts?
FAQ: Can I cancel at any time?
FAQ: Should I Block messages with my own email address in the From field?
FAQ: What's the difference between single-user and multi-user subscriptions?
FAQ: Can I block messages sent from a specific email address?
FAQ: What is the Auto-Unblock feature?
FAQ: How does my rating work? What is the Trust Evaluation System?
FAQ: What is the Cloudmark Desktop Referral Program?
FAQ: Why am I receiving so many notifications about undelivered messages?
FAQ: How is my privacy protected?