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I'm in Offline Mode with Exchange, and messages aren't being removed from my Inbox.

If you are using Microsoft Outlook to connect to a Microsoft Exchange Server and spam and phishing are not being removed from your Inbox while Outlook is in Offline Mode, try the following solutions:

• Empty your spam folder.

  Microsoft Outlook has a limit of about 12,000 messages per folder. It stops adding mail to a folder that has reached this limit. See How do I empty my spam folder?

• Make sure the spam folder is available in Offline Mode.

Related Topics

• Cloudmark Desktop is not automatically filtering my email.
• How do I empty my spam folder?

How to make the spam folder available in Offline Mode

1. From the Tools menu in Outlook, select Send/Receive Settings > Define Send/Receive Groups.

   The Send/Receive Groups window appears.

2. Select the All Accounts group.
3. Click the Edit... button.

   The Send/Receive Settings window appears.

4. Make sure that your spam folder is selected.
5. Click OK to close the Send/Receive Settings window..
6. Click OK to close the Send/Receive Groups window.

Last updated: 2008-08-28 17:00:07

Keywords: scan, offline, connect, internet

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