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How to completely remove Cloudmark Desktop and reinstall

In some cases, it may be necessary to completely remove Cloudmark Desktop and then reinstall it to resolve technical issues.

Please reboot the computer in question, and proceed with the following instructions:

Outlook, Outlook Express, and Windows Mail users please note: Following these instructions will permanently delete your Smartlist. With Outlook closed, you can backup your Smartlist by making a copy of the following file:

For Outlook: C:\Documents and Settings\{insert your username here}\Local Settings\Application Data\Cloudmark\SpamNet\cdol_whitelist.xml

For Outlook Express: C:\Documents and Settings\{insert your username here}\Local Settings\Application Data\Cloudmark\SpamNet\snoewl.dat

For Windows Mail: C:\Users\{insert your username here}\AppData\Local\Cloudmark\SpamNet\snoewl.dat

1. Click on Cloudmark Desktop Clean Up Utility, CDCU 1.0 from the following location:

   http://www.cloudmark.com/desktop/support/tools/

2. Accept the End User License Agreement by clicking on Accept.
3. Click on Run when the pop-up asking "Do you want to run or save this file?" appears. If a security warning follows, click on Run again. The Windows Installer will run and may take a few minutes to complete. You will know when it is complete when the Windows Installer dialog disappears.
4. Please download the latest version of Cloudmark Desktop from here:

   http://www.cloudmark.com/desktop/download/update/

   For installation instructions, see the following support document:

   https://www.cloudmark.com/en/desktop/kb/How-do-I-install-Cloudmark-Desktop-

5. If you backed up your Smartlist, you can restore it by copying the Smartlist file back to its original location making sure that Outlook is closed before doing so:

For Outlook: C:\Documents and Settings\{insert your username here}\Local Settings\Application Data\Cloudmark\SpamNet\cdol_whitelist.xml

For Outlook Express: C:\Documents and Settings\{insert your username here}\Local Settings\Application Data\Cloudmark\SpamNet\snoewl.dat

For Windows Mail: C:\Users\{insert your username here}\AppData\Local\Cloudmark\SpamNet\snoewl.dat

Last updated: 2009-07-02 14:28:19

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