Cloudmark Desktop Support

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Applies to:
Outlook
Thunderbird - Windows
Thunderbird - Mac

How do I use Cloudmark Desktop on more than one profile on the same computer?

When you install Cloudmark Desktop on a computer with multiple users and you are the administrator or the primary user, secondary users cannot see or use Cloudmark Desktop. .

This topic applies to the following email clients:

Related Topics

Using Cloudmark Desktop on more than one profile on the same computer: Outlook

How to give secondary users access to Cloudmark Desktop for Outlook

  1. Log in to Windows with the account that is not able to use Cloudmark Desktop.
  2. Open Outlook.
  3. From the Tools menu, select Options > Other > Advanced Options > COM Addins.
  4. Click Add.
  5. Change the "Look in:" folder to C:\Program Files\Cloudmark\SpamNet.
  6. Highlight the spamnet.dll file.
  7. Click OK to close the Add window.
  8. Click OK to close the COM Addins window.
  9. Close Outlook.
  10. Start Outlook.

    The Cloudmark buttons should now appear on the toolbar. The software will automatically filter incoming email.

Using Cloudmark Desktop on more than one profile on the same computer: Mozilla Thunderbird for Windows

How to give secondary users access to Cloudmark Desktop for Thunderbird

  1. Log in to Windows with the account that is not able to use Cloudmark Desktop.
  2. Open Thunderbird.
  3. From the Tools menu, select Add-ons.

    The Add-ons window appears.

  4. Click Install....
  5. Navigate to C:\Program Files\Cloudmark\Desktop\Thunderbird.
  6. Select the cloudmark.xpi file.
  7. Click Open.

    The Software Installation window appears.

  8. Click Install Now.
  9. Click Restart Thunderbird.

    The Cloudmark buttons should now appear on the toolbar. The software will automatically filter incoming email.

Using Cloudmark Desktop on more than one profile on the same computer: Mozilla Thunderbird for Mac

How to give secondary users access to Cloudmark Desktop for Thunderbird

  1. Log in to your Mac with the account that is not able to use Cloudmark Desktop.
  2. Download Cloudmark Desktop at http://www.cloudmark.com/desktop/download/.
  3. Open Thunderbird.
  4. From the Tools menu, select Add-ons.

    The Add-ons window appears.

  5. Click Install....
  6. Navigate to the location where you downloaded Cloudmark Desktop.
  7. Select the CloudmarkDesktopTB-Mac<version>.xpi file.
  8. Click Open.

    The Software Installation window appears.

  9. Click Install Now.
  10. Click Restart Thunderbird.

    The Cloudmark buttons should now appear on the toolbar. The software will automatically filter incoming email.

Last updated: 2008-09-26 12:19:35

Keywords: Install, user, profile, toolbar

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