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Cloudmark Desktop takes too long to move spam to the spam folder.

When using Cloudmark Desktop for Microsoft Outlook on Windows XP Service Pack 2 (SP2) and Vista, there may be a long delay in moving spam to the spam folder. This can happen if the Windows Firewall is enabled but Outlook is not listed as an excepted program.

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• Newsletters or other legitimate messages are being moved to my Junk E-Mail folder.

If you aren't sure whether the Windows Firewall is enabled, follow these instructions:

How to determine whether the Windows Firewall is enabled

1. In Windows, open the Start menu.
2. Select Control Panel.
3. Double-click the Windows Firewall control panel.

   If the Windows Firewall is enabled, then "On" is selected in the General tab of this control panel.

If your Windows Firewall is turned on, follow these instructions:

How to include Outlook as an excepted program

1. In Windows, open the Start menu.
2. Select Control Panel.
3. Double-click the Windows Firewall control panel.
4. Click the Exceptions tab.
5. In the program list, place a check mark next to Outlook.

   If Outlook is not listed, click the Add Program button and select Outlook from the list of programs. If Outlook is not listed in the list of programs, click on the Browse button and browse to the location of your Outlook program, then click Open.

If this article does not address your issue please enter a request for help.

Last updated: 2008-09-03 19:17:40

Keywords: scan, delay, time, lag, slow, freeze

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