Cloudmark Server Edition Knowledgebase

Technical Issues
General Questions
How To
Activation Issues
FAQ
Troubleshooting/Error Messages

Technical Issues: Spam is not being filtered before email is sent to Blackberry devices; Messages temporarily disappear when receiving messages via IMAP; Some users no longer receive filtering; The Administration Console displays no users; Spam is not being filtered before email is sent to Blackberry devices; The Service is not removed after Cloudmark Server Edition is uninstalled.; There is no performance object "Cloudmark Server Edition" in the Performance Monitor (Perfmon).; I can no longer see my users after migrating to a new server; I can no longer see my users after installing on a new server; Cloudmark Server Edition is showing Expired in the Administration Console; The Cloudmark Server Edition service fails to stop; "The Cloudmark Server Edition server is unable to connect to the Cloudmark Service"; My CSE seats are held under an old server name.; Errors connecting to Exchange 2007 after installing CSE for the first time; Spoofed spam messages from our domain are not filtered; With NOD32 installed, I cannot connect to the CSE Administration Console; Calendar Items/Appointments are being moved to the Spam folder; Installation of CSE results in Error 1609; Named Properties Error 9667 appears in the Application Event Log; Using CSE with Exchange 2010 causes messages to arrive with empty bodies; I am unable to sign into MyCloudmark after installing on or migrating to a new server
General Questions: CSE missed a spam message caught by Cloudmark Desktop; A new user in Active Directory does not appear in the Cloudmark Server Edition Administration Console.; Reporting is turned on, but reports are not generated.; Alternate discovery servers; Why do some spam messages go to the Junk E-Mail folder?
How To: How to empty the public spam folder automatically; How to empty the private spam folder automatically; How to set up ISA 2004 Server on which CSE is installed; How to set up ISA 2000 Server on which CSE is installed; How to set up ISA 2000 Server on which CSE is not installed; How will I know when updates are available?; How to migrate CSE to a new Exchange server; How to install CSE on more than one Exchange server; How do I whitelist an internal domain?; How to enable the Troubleshooting Log for CSE; How to set up CSE dependency for Exchange; How to release seats held by a previous installation
Activation Issues: How to activate additional seats acquired after the initial CSE purchase; How to activate if you do not have a username; How to activate if you have a username
FAQ: FAQ: What is the IP address range for CSE?; FAQ: How will I be notified of new releases of CSE?; FAQ: What version of Cloudmark Server Edition am I running?; FAQ: Which whitelist entry formats are supported?; FAQ: How do end users report feedback?; FAQ: Why did Cloudmark change its product names?; When will CSE work with Exchange 2010?
Troubleshooting/Error Messages: "The Cloudmark Server Edition server is unable to connect to Exchange."; "Cloudmark Server Edition Setup was unable to activate this product on the server. Check that you have a connection to the Internet."; "The Cloudmark Server Edition Administration Console was unable to start the service."; "A permissions error occurred accessing the Cloudmark Server Edition. Verify that you have Domain Admin privileges and try again."