Cloudmark Automated Feedback System Helps Service Providers & Customers Combat Messaging Threats
How It Works
CNFS collects data on emerging threats, thwarted attacks and the accuracy with which the system performs. CNFS helps service providers to achieve full transparency of their efforts to combat messaging threats and compile statistics on trends over time to measure key criteria such as accuracy, filtering and resolution of user complaints. It allows administrators to clearly quantify success to senior management via a feature-rich executive dashboard. Ordering data for use with both managers and customers, CNFS removes the costly and frustrating ambiguity from messaging security.
Additionally, CNFS reporters are automatically given an account in the Cloudmark Collaborative Security Network and Cloudmark begins tracking the reputation—and developing the trust rating—for each reporter. Feedback is then automatically analyzed and used to fine-tune accuracy in near real time. Cloudmark can provide a service provider with an integrated web mail interface that enables subscribers to see how many attacks they have personally helped contain with their reporting, as well as how many the service provider has stopped. This information-sharing framework encourages communication and collaboration and allows providers to create recognition programs rewarding customers for their help preventing new outbreaks. It also helps subscribers recognize the high level of protection offered by their service provider and achieve highly coveted trust ratings.
Cloudmark consistently stops new spam, phishing and virus attacks faster than alternative solutions by employing the most intelligent combination of user feedback, service provider intervention and automated technology. Along with industry-leading speed and accuracy, the newly expanded CNFS adds the final tool for comprehensively managing and maximizing investments in messaging security.
"Service providers have expressed frustration that they work hard to protect subscribers, but the only time users notice is when a spam message is missed. The idea of being able to really show users the value of the solution they're providing has resonated strongly with providers globally, and having a superior solution can be a huge differentiator and potentially even a new source of premium revenues," added Khan. "Having a system like CNFS is key, not only in encouraging the input needed to make efforts successful, but in giving providers a means of taking credit for having invested in a superior solution."
Availability
The new Cloudmark Network Feedback System and integrated end user statistics interface are available now to service provider customers as part of Cloudmark's premium support package.
About Cloudmark
Cloudmark protects 2 billion global subscribers daily from an explosion in messaging abuses across more operator networks than anyone else. Only Cloudmark defends the world’s largest Mobile, Fixed and Social Media Providers, including AT&T, Comcast, MySpace, NTT, Swisscom and Time Warner Cable, with scalable and accurate protection against the widest range of existing and emerging messaging threats.