Cloudmark Privacy Policy
Cloudmark highly values our customer relationships and we want to make sure that you understand the details of how our products and services utilize the information you provide to us. Cloudmark has created this privacy statement in order to disclose our information gathering and dissemination practices for this website, www.cloudmark.com. Cloudmark abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union. Upon reading this privacy statement, you will know:
- The personally identifiable information of yours or third party personally identifiable information that is collected from you through the website.
- The organization collecting the information.
- How the information is used.
- With whom the information may be shared.
- The choices available to you regarding the collection, use and distribution of the information.
- The kind of security procedures that are in place to protect the loss, misuse or alteration of information under Cloudmark's control.
- How you can access and correct any inaccuracies in the information collected about you.
Questions regarding this statement should be directed to the Cloudmark site coordinator by emailing privacy@cloudmark.com or writing to us at the following address:
128 King Street
2nd Floor
San Francisco, CA 94107
If you feel that Cloudmark has not complied with the policies outlined in this privacy statement please submit a report to privacy@cloudmark.com.
Cloudmark Privacy Statement
Cloudmark is the sole organization collecting information on this website and is the sole owner of such information. . Cloudmark will only share your information with outside parties in ways that are described in this privacy statement or if we are required to do so by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, cooperate with law enforcement agencies, or comply with a legal process served on our website.
What Information is Collected and How is it Used?
Purchasing of Subscriptions
An online Cloudmark account is required to purchase Cloudmark services. Information that you provide when creating and editing Cloudmark accounts includes:
- Name and e-mail address
- Location information - including zip code, postal code, and country
- Purchase and credit card billing information
Cloudmark may also collect and store your Internet (IP) address and the URL of the website that sent you to our registration page.
Mailing List
In the Mailing List section of the Cloudmark website you may subscribe to email on company news and product updates. Information gathered in the mailing list section will not be sold or rented to other organizations.
www.cloudmark.com/company/lists/
To unsubscribe from these mailings, please see the unsubscribe page at the following URL or follow the unsubscribe instructions found at the end of each email.
www.cloudmark.com/company/lists/unsubscribe/
Cloudmark community forum
The Cloudmark community forum permits Cloudmark Desktop members to seek help with questions regarding Cloudmark Desktop. You may voluntarily login and provide your name, email address and other personally identifiable information. This information is not private and is available to all people who visit the forum. As with all public forums, Cloudmark community members should carefully consider personal information that is disclosed.
Sales Request form and Request for Help form
The sales request form allows anyone to submit a request for information from the Cloudmark sales team. The Request for Help form is used to submit requests for technical support with Cloudmark Desktop. Through these forms, Cloudmark collects personal information such as name, email and phone number. This information will be used to follow up with you on your request. We will contact you once regarding our products and subsequent contacts will be based upon the outcome of the initial contact. No personally identifiable information collected in these forms will be sold or rented to outside organizations.
Website cookies and website logs
The Cloudmark community forum and the Cloudmark website use cookies to recognize returning members and make the forum and site easier to navigate.
The Cloudmark website logs IP addresses and browser types for systems administration purposes. These logs will be analyzed to improve the value of the materials available on the website. A user's session will be tracked, but the user will be anonymous. We do not link IP addresses to any personally identifiable information.
About Cloudmark
We use email links located on the "About" page and other areas of the site to allow you to contact us directly with any questions or comments you may have. We read every message sent and try to reply promptly to each request. This information is used to respond directly to your questions or comments. We may also file your comments to improve the site and program, or review and discard the information. Your personal information is only shared with third parties with your explicit permission.
HOW TO ACCESS AND UPDATE YOUR PERSONAL INFORMATION
To access and update your account, click on the Help menu of the Cloudmark Desktop, and select the My Cloudmark heading. Enter your e-mail address and password to access your account information on the My Account log-in page.
You may also review and update your account by visiting www.cloudmark.com/desktop/:
- Select My Account
- On the My Account sign-in page, enter the e-mail address and password you used when creating your account
- Review or change any part of your account
When you access your account (after supplying your user name and password), you can update and/or make sure that your account information is accurate.
To recover a forgotten user name (your e-mail address) or password, please visit the My Account Log-in page and select the Forgot Your Password? option.
SECURITY OF PERSONAL AND PAYMENT INFORMATION
Cloudmark maintains the following controls to protect the security of information you provide us, including credit card and billing details collected during the purchase process:
- Use of secure connections using the standard secure socket layer technology to safeguard information when transmitted from your Web browser to Cloudmark
- Security controls to restrict access to databases housing personally identifying information
- Use of encryption for sensitive personal information, such as credit card numbers and user names
- Restricting employees with access to databases containing personal information
USE OF COOKIES
Like other major websites, we use cookies to provide you with a tailored experience in visiting our websites and using our products. We also use cookies to understand traffic patterns on Cloudmark websites. We treat any personal information that may be contained in cookies with the same level of confidentiality as other information you provide to us.
Cloudmark does not require that you accept cookies, however, some functionality on our websites, our product purchase check-out process, and products and services may be disabled if you decline to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.
NO ERROR FREE PERFORMANCE
We customarily release alpha and beta versions of our products, which are further refined before the release of the final "Gold" version. Because these products are still in a test phase, we may not always catch an unintended privacy issue, despite our efforts to do so. As such, we welcome feedback on any privacy concerns you may have, and on how to improve our products generally, in all stages of release. Cloudmark does not guarantee error-free performance under this privacy policy. We will use reasonable efforts to comply with this privacy policy and will take prompt corrective action when we learn of any failure to comply with our privacy policy. Cloudmark shall not be liable for any incidental, consequential or punitive damages relating to this privacy policy. Cloudmark may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Cloudmark; (b) protect and defend the rights or property of Cloudmark and its products, or (c) act in urgent circumstances to protect the personal safety of users of Cloudmark products or the public at large. This Privacy Policy shall be governed by the laws of the United States.
Third Party Service Providers
Cloudmark contracts with a third party to assist us in managing certain functions on our website, such as sending out our newsletters. Cloudmark only provides third party service providers with the information necessary to carry out the service (i.e. only email addresses are provided to the party sending the newsletter on Cloudmark's behalf). Third party service providers are contractually prevented from using the information received from Cloudmark for any purpose other than those dictated by Cloudmark.
Security
Protecting your privacy and your information is a top priority at Cloudmark. We have taken careful measures to prevent the loss, misuse, and alteration of your information. Once we receive your information that was entered into our website, it is stored behind a firewall. All Cloudmark employees are aware of our privacy and security policies. Your information is only accessible to those employees who need it in order to perform their jobs.
Business Transfers
As Cloudmark continues to develop its business, we might sell or buy technology, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Cloudmark, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Notification of Changes
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection through this website, we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already collected through our site, we will post a prominent notice on our website notifying users of the change.
Privacy Policy Compliance
If you feel that Cloudmark has not complied with the policies outlined in this privacy statement please submit a report to privacy@cloudmark.com. Cloudmark will review your report and respond to the complaint.